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| LEADER |
00612nam a2200193 4500 |
| 020 |
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|a 70217602
|c $13.95
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| 082 |
|
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|a 658SE FIT
|
| 100 |
|
|
|a Fitzsimmons, James A; Fitzsimmons, Mona J
|
| 245 |
|
|
|a Service management: Operations, strategyand information technology
|c Fitzsimmons, James A; Fitzsimmons, Mona J
|
| 250 |
|
|
|a 2 edition
|
| 260 |
|
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|a Irwin McGraw-Hill:New York
|c 1997
|
| 300 |
|
|
|a 605 p
|
| 490 |
|
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| 500 |
|
|
|
| 590 |
|
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| 650 |
|
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|a Service management
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 136465
|d 136465
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| 952 |
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|0 0
|1 0
|4 0
|6 658SE_FIT
|7 0
|9 149925
|a IMK
|b IMK
|g 0.00
|l 0
|o 658SE FIT
|p IMK03471
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