APA Zitierstil

Fitzsimmons, J. A. F. (1997). Service management: Operations, strategyand information technology (2 edition.).

Chicago Zitierstil

Fitzsimmons, James A; Fitzsimmons. Service Management: Operations, Strategyand Information Technology. 2 edition. Irwin McGraw-Hill:New York, 1997.

MLA Zitierstil

Fitzsimmons, James A; Fitzsimmons. Service Management: Operations, Strategyand Information Technology. 2 edition. 1997.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.