Παραπομπή APA

Bailey, K. L. (1997). Customer service for dummies (2 edition.).

Παραπομπή Chicago Style

Bailey, Keith; Leland. Customer Service for Dummies. 2 edition. Comdex Computer Pub: New Delhi, 1997.

Παραπομπή MLA

Bailey, Keith; Leland. Customer Service for Dummies. 2 edition. 1997.