Margerison, C. J. (2000). Art of effective communication: Conversation control skills for managers.
Chicago Edition CitationMargerison, Charles J. Art of Effective Communication: Conversation Control Skills for Managers. Excel Books: New Delhi, 2000.
MLA Edition CitationMargerison, Charles J. Art of Effective Communication: Conversation Control Skills for Managers. 2000.
Warning: These citations may not always be 100% accurate.