APA Edition Citation

Tschohl, J. F. (1997). Achieving excellence through customer service.

Chicago Edition Citation

Tschohl, John; Franzmeier. Achieving Excellence Through Customer Service. Jaico Pub: Mumbai, 1997.

MLA Edition Citation

Tschohl, John; Franzmeier. Achieving Excellence Through Customer Service. 1997.

Warning: These citations may not always be 100% accurate.