APA Edition Citation

Kano, N. (1996). Guide to TQM in service industries.

Chicago Edition Citation

Kano, Noriaki. Guide to TQM in Service Industries. Asian Productivity Organization: Japan, 1996.

MLA Edition Citation

Kano, Noriaki. Guide to TQM in Service Industries. 1996.

Warning: These citations may not always be 100% accurate.