Quality: Sustaining customer service

Lignende værker

• Customer and market-driven quality management
  af: Edosomwan, Johnson A
  Udgivet: (1996)
• Managing quality: A practical guide to customer satisfaction
  af: Murthy, D B N
  Udgivet: (1999)
• Quality Management : creating and sustaining organizational effectiveness
  af: Summers, Donna C S
  Udgivet: (2005)
• Quality management : creating and sustaining organizational effectiveness
  af: Summers. Donna C S
  Udgivet: (2009)
• Juran on quality by design the new steps for planning quality into goods and services
  af: Juran, J M
  Udgivet: (1992)