Quality: Sustaining customer service

Ítems similars

• Customer and market-driven quality management
  per: Edosomwan, Johnson A
  Publicat: (1996)
• Managing quality: A practical guide to customer satisfaction
  per: Murthy, D B N
  Publicat: (1999)
• Quality Management : creating and sustaining organizational effectiveness
  per: Summers, Donna C S
  Publicat: (2005)
• Quality management : creating and sustaining organizational effectiveness
  per: Summers. Donna C S
  Publicat: (2009)
• Juran on quality by design the new steps for planning quality into goods and services
  per: Juran, J M
  Publicat: (1992)