LoveLock,christopher. (2016). Services marketing: Integret customer focus across the firm (07 Edition.).
Citação norma ChicagoLoveLock,christopher. Services Marketing: Integret Customer Focus Across the Firm. 07 Edition. Pearson, 2016.
Citação norma MLALoveLock,christopher. Services Marketing: Integret Customer Focus Across the Firm. 07 Edition. 2016.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.