Urvashi Makkar and Harinder Kumar Makkar. (2012). Customer Relationship Management.
Chicago Edition CitationUrvashi Makkar and Harinder Kumar Makkar. Customer Relationship Management. Tata Mc Graw Hill : New Delhi, 2012.
Deismireacht MLAUrvashi Makkar and Harinder Kumar Makkar. Customer Relationship Management. 2012.
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