Hegde Desai, P. G. (2010). Complaint management in Indian banking industry.
Chicago ZitierstilHegde Desai, Purva G. Complaint Management in Indian Banking Industry. Abhijeet Publications, Delhi, 2010.
MLA ZitierstilHegde Desai, Purva G. Complaint Management in Indian Banking Industry. 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.