Cita APA

Besterfield, D. H. (2010). Total quality management (3 Edition.).

Chicago Edition Citation

Besterfield, Dale H. Total Quality Management. 3 Edition. Dorling Kindersley (India) Pvt. Ltd., New Delhi, 2010.

Cita MLA

Besterfield, Dale H. Total Quality Management. 3 Edition. 2010.