Dyfyniad APA

Ford, L. (2009). Exceptional customer service: Gioing beyond your good service to exceed the customer's expectation.

Dyfyniad Arddull Chicago

Ford, Lisa. Exceptional Customer Service: Gioing Beyond Your Good Service to Exceed the Customer's Expectation. Adams Media Corporation, Avon, 2009.

Dyfyniad MLA

Ford, Lisa. Exceptional Customer Service: Gioing Beyond Your Good Service to Exceed the Customer's Expectation. 2009.

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