Why CRM doesn't work: How to win by letting customers manage the relationship

Détails bibliographiques
Auteur principal:	Newell, Frederick
Format:	Printed Book
Publié:	Kogan Page India Private Limited, New Delhi 2008
Sujets:	Customer relationship management > Sales Management

Performance driven CRM: How to make your customer relationship management vision a reality
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Customer Relationship Management
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Electronic customer relationship management
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Customer relationship management: Getting it right
par: Kincaid, Judith W
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Customer relationship management: Concepts and cases
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Managing customer relationship: Codes and guidelins
par: Yoginder Singh
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Customer relationship management: Concepts and cases
par: Alok Kumar Rai
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How to be better at customer care
par: Foster, Timothy
Publié: (2005)

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Customer relationship management: Fast track solutions
par: Blomquist, Ralf, et al
Publié: (2006)

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Customer relationship management: How to turn a good business into a great one
par: Phelps, Graham Roberts
Publié: (2008)

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Customer relationship management: A key to corporate success
par: Venkata Ramana, V and Somayajulu, G
Publié: (2005)

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One to one manager: Real world lessons in customer relationship management
par: Peppers, Don and Rogers, Martha
Publié: (1999)

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CRM case studies
Publié: (2006)

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Customer Relationship Management
par: N.H.Mullick
Publié: (2016)

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Measuring customer satisfaction
par: Gerson, Richard F
Publié: (2004)

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Customer Value Investment
par: Mahajan, Gautham
Publié: (2008)

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Customer Relationship management
par: Baran,Roger.J,Galka,Robert
Publié: (2017)

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Customer relationship management /
par: Subhasish Das, .
Publié: (2007)

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Researching customer satisfaction and loyalty: How to find out what peoplereally think
par: Szwarc, Paul
Publié: (2006)

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Customer driven services management
par: Balachandran, S
Publié: (2004)

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Customer relationship management /
Publié: (2008)

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Exceptional customer service: Gioing beyond your good service to exceed the customer's expectation
par: Ford, Lisa, et al
Publié: (2009)

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Customer Relationship Management Concepts and Cases
par: Rai,Alok Kumar
Publié: (2008)

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Customer relationship management Concepts and technologies /
par: Buttle, Francis
Publié: (2009)

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The CRM handbook a business guide to cutsomer relationship management
par: Dyche, Jill
Publié: (2004)

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Electronic customer relationship management
Publié: (2009)

Why CRM doesn't work: How to win by letting customers manage the relationship

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