APA ציטוט

Phelps, G. R. (2008). Customer relationship management: How to turn a good business into a great one.

Chicago Edition Citation

Phelps, Graham Roberts. Customer Relationship Management: How to Turn a Good Business into a Great One. Viva Books Pvt. Ltd., New Delhi, 2008.

ציטוט MLA

Phelps, Graham Roberts. Customer Relationship Management: How to Turn a Good Business into a Great One. 2008.