APA-viite

Gronroos, C. (2007). Service management and marketing: Customer management in service competition (3 Edition.).

Chicago-tyylinen lähdeviittaus

Gronroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3 Edition. Wiley India Pvt. Ltd., New Delhi, 2007.

MLA-viite

Gronroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3 Edition. 2007.