APA aipamena

Szwarc, P. (2006). Researching customer satisfaction and loyalty: How to find out what peoplereally think.

Chicago Style aipamena

Szwarc, Paul. Researching Customer Satisfaction and Loyalty: How to Find Out What Peoplereally Think. Kogan Page Ltd., London, 2006.

MLA aipamena

Szwarc, Paul. Researching Customer Satisfaction and Loyalty: How to Find Out What Peoplereally Think. 2006.