Szwarc, P. (2006). Researching customer satisfaction and loyalty: How to find out what peoplereally think.
Chicago Style aipamenaSzwarc, Paul. Researching Customer Satisfaction and Loyalty: How to Find Out What Peoplereally Think. Kogan Page Ltd., London, 2006.
MLA aipamenaSzwarc, Paul. Researching Customer Satisfaction and Loyalty: How to Find Out What Peoplereally Think. 2006.
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