Alexander, J. A. a. . H. (2006). S-business: Reinventing the services organization.
Chicago Edition CitationAlexander, James A and Hordes. S-business: Reinventing the Services Organization. Selectbooks Inc., New York, 2006.
MLA Edition CitationAlexander, James A and Hordes. S-business: Reinventing the Services Organization. 2006.
Warning: These citations may not always be 100% accurate.