Glynn, W. J. (2006). Understanding services management. Prentice Hall.
シカゴスタイル引用形Glynn, William J. Understanding Services Management. New Delhi: Prentice Hall, 2006.
MLA引用形式Glynn, William J. Understanding Services Management. Prentice Hall, 2006.
警告: この引用は必ずしも正確ではありません.