Παραπομπή APA

Glynn, W. J. (2006). Understanding services management. Prentice Hall.

Παραπομπή Chicago Style

Glynn, William J. Understanding Services Management. New Delhi: Prentice Hall, 2006.

Παραπομπή MLA

Glynn, William J. Understanding Services Management. Prentice Hall, 2006.