APA Edition Citation

Kincaid, J. W. (2003). Customer relationship management: Getting it right.

Chicago Edition Citation

Kincaid, Judith W. Customer Relationship Management: Getting It Right. Pearson Education (Singapore) Pvt. Ltd., New Delhi, 2003.

MLA Edition Citation

Kincaid, Judith W. Customer Relationship Management: Getting It Right. 2003.

Warning: These citations may not always be 100% accurate.