Jay Kandampally, E. (2004). Service quality management in hospitality, tourism and leisure.
Čikaški stil citiranjaJay Kandampally, Ed. Service Quality Management in Hospitality, Tourism and Leisure. Jaico Publishing House, Mumbai, 2004.
MLA način citiranjaJay Kandampally, Ed. Service Quality Management in Hospitality, Tourism and Leisure. 2004.
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