एपीए उद्धरण

Besterfield, D. H. (2001). Total quality management (2 Edition.).

शिकागो स्टाइल उद्धरण

Besterfield, Dale H. Total Quality Management. 2 Edition. Dorling Kindersley (India) Pvt. Ltd., New Delhi, 2001.

एमएलए उद्धरण

Besterfield, Dale H. Total Quality Management. 2 Edition. 2001.