Cita APA

Besterfield, D. H., Besterfield-Michna, Carol; Besterfield-Sacre, Mary; Urdhwareshe, & Hemant; Urdhwareshe. (2019). Total Quality Management (5.). Pearson.

Chicago Edition Citation

Besterfield, Dale H., Besterfield-Michna, Carol; Besterfield-Sacre, Mary; Urdhwareshe, i Hemant; Urdhwareshe. Total Quality Management. 5. Delhi: Pearson, 2019.

Cita MLA

Besterfield, Dale H., et al. Total Quality Management. 5. Pearson, 2019.