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Service recovery paradox: success parameters
| Autore principale: | |
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| Lingua: | Undetermined |
| Soggetti: |
| LEADER | 00584nab a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 170811c99999999xx |||||||||||| ||und|| | ||
| 100 | |a Anupam Krishna | ||
| 245 | |a Service recovery paradox: success parameters | ||
| 300 | |a 263-277 | ||
| 653 | |a Customer service management | ||
| 653 | |a Service recovery paradox | ||
| 653 | |a Services recovery | ||
| 653 | |a Service failures | ||
| 773 | |t Global Business Review |g Vol. 15 No. 2 (June) 2014 | ||
| 942 | |c ART | ||
| 999 | |c 182623 |d 182623 | ||
| 952 | |0 0 |1 0 |4 0 |7 0 |9 248471 |a LIB |b LIB |d 2017-08-13 |h Vol. 15 No. 2 (June) 2014 |r 2017-08-13 |w 2017-08-13 |y ART | ||