Effects of service recovery on customer

Antzeko izenburuak

• GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)
  nork: V. SANTHI AND R. SUDHA
  Argitaratua: (2013)
• Service recovery paradox: success parameters
  nork: Anupam Krishna
• Customer relationship management
  nork: Mukherjee, Debasis
  Argitaratua: (2011)
• EXPLORING THE MODERATING EFFECTS OF RELATIONSHIP INERTIA AND SWITCHING COST ON CR M PERFORMANCE-CUSTOMER SATISFACTION- RETENTION LINK: EMPIRICAL EVIDENCE FROM INDIAN BANKING INDUSTRY
  nork: Arup Kumar Baksi and Bivraj Bhusan Parida
  Argitaratua: (2013)
• Exploring the correlations among service
  nork: Cheng-wen Liao