APA引文

Rai, A. K. (2008). Customer relationship management: Concepts and cases. PHI Learning.

Chicago Edition Citation

Rai, Alok Kumar. Customer Relationship Management: Concepts and Cases. New Delhi: PHI Learning, 2008.

MLA引文

Rai, Alok Kumar. Customer Relationship Management: Concepts and Cases. PHI Learning, 2008.

警告：这些引文格式不一定是100％准确.