Kumar, V., & Reinartz , W. J. (2006). Customer relationship management: A databased approach. John Wiley.
Chicago Edition CitationKumar, V., and Werner J. Reinartz. Customer Relationship Management: A Databased Approach. New Delhi: John Wiley, 2006.
MLA Edition CitationKumar, V., and Werner J. Reinartz. Customer Relationship Management: A Databased Approach. John Wiley, 2006.
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