APA Edition Citation

Granered, E. (2005). Global call centers: Achieving outstanding customer service across cultures and. Nicholas Brealey International.

Chicago Edition Citation

Granered, Erik. Global Call Centers: Achieving Outstanding Customer Service Across Cultures and. London: Nicholas Brealey International, 2005.

MLA Edition Citation

Granered, Erik. Global Call Centers: Achieving Outstanding Customer Service Across Cultures and. Nicholas Brealey International, 2005.

Warning: These citations may not always be 100% accurate.