APA Edition Citation

Granered, E. (2005). Global call centers: Achieving outstanding customer service across cultures and. Nicholas Brealey International.

Chicago Edition Citation

Granered, Erik. Global Call Centers: Achieving Outstanding Customer Service Across Cultures and. London: Nicholas Brealey International, 2005.

MLA Edition Citation

Granered, Erik. Global Call Centers: Achieving Outstanding Customer Service Across Cultures and. Nicholas Brealey International, 2005.

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