APA Edition Citation

Zemke, R., & Woods , J. (2004). Customer service best practices: Case studies and strategies. Jaico Publishing House.

Chicago Edition Citation

Zemke, Ron, and John Woods. Customer Service Best Practices: Case Studies and Strategies. Mumbai: Jaico Publishing House, 2004.

MLA Edition Citation

Zemke, Ron, and John Woods. Customer Service Best Practices: Case Studies and Strategies. Jaico Publishing House, 2004.

Warning: These citations may not always be 100% accurate.