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Marketing management and communications in the public sector /

Detalhes bibliográficos
Autor principal: Pasquier, Martial
Outros Autores: Villeneuve, Jean-Patrick
Formato: Printed Book
Idioma:English
Publicado em: New York : Routledge, 2012.
Colecção:Routledge masters in public management
Assuntos:
Sumário:
  • Public management and marketing
  • Marketing and public marketing
  • Public organizations, citizens and customers
  • Basic concepts in marketing
  • Marketing information
  • Marketing strategy
  • Marketing instruments
  • Public communication: an introduction
  • Communication model and strategy
  • Communication instruments
  • Communication control
  • Crisis communication.