O'Connell, J., Pyke, J., & Whitehead, R. (2006). Mastering your organization's processes: A plain guide to business process management. Cambridge University Press.
Citação norma ChicagoO'Connell, John, Jon Pyke, and Roger Whitehead. Mastering Your Organization's Processes: A Plain Guide to Business Process Management. Cambridge, UK ; New York: Cambridge University Press, 2006.
Citação norma MLAO'Connell, John, et al. Mastering Your Organization's Processes: A Plain Guide to Business Process Management. Cambridge University Press, 2006.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.