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Marketing management : a customer-oriented approach /

Bibliographic Details
Main Author: Clow, Kenneth E.
Other Authors: Baack, Donald
Format: Printed Book
Language:English
Published: Thousand Oaks, Calif. : Sage, c2010.
Subjects:
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100 1 |a Clow, Kenneth E. 
245 1 0 |a Marketing management :  |b a customer-oriented approach /  |c Kenneth E. Clow, Donald Baack. 
260 |a Thousand Oaks, Calif. :  |b Sage,  |c c2010. 
300 |a xxviii, 537 p. :  |b col. ill. ;  |c 29 cm. 
504 |a Includes bibliographical references and index. 
505 0 |a The nature of marketing management -- Market analysis -- Scooping up success -- Data warehousing : majestic mountain ski resort -- Building a customer-oriented marketing department : the new boss -- Customer acquisition strategies and tactics : lenscrafters -- Pricing : that's how the cookie crumbles -- Advertising, alternative, and direct marketing : wild West rodeo -- Sales promotions. 
650 0 |a Marketing  |x Management. 
700 1 |a Baack, Donald. 
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