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| 008 |
150624b xxu||||| |||| 00| 0 eng d |
| 020 |
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|a 9788177586732
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| 082 |
|
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|a 658.8
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| 100 |
|
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|a Verma, Harsh V.
|
| 245 |
|
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|a Services marketing :
|b text and cases /
|c Harsh V. Verma
|
| 260 |
|
|
|a New Delhi :
|b Pearson Education,
|c 2008.
|
| 300 |
|
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|a 470 p.
|
| 505 |
|
|
|a 1. Field of service 2. Nature of service 3. service customer behaviour 4. service vision and strategy 5. Customer relationships
|
| 650 |
|
|
|x Marketing.
|
| 942 |
|
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|c BK
|
| 999 |
|
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|c 57906
|d 57906
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_800000000000000_VER_S
|7 0
|9 57884
|a UL
|b UL
|c ST1
|d 2012-10-27
|l 3
|m 1
|o 658.8 VER/S
|p 83352
|q 2021-09-30
|r 2021-04-09
|s 2021-04-09
|w 2012-10-27
|y BK
|