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Case studies in services marketing, vol.1 /
| Huvudupphovsman: | |
|---|---|
| Materialtyp: | Printed Book |
| Språk: | English |
| Publicerad: |
Hyderabad:
ICFAI Books,
2006.
|
| Ämnen: |
Innehållsförteckning:
- 1) Banyan Tree : Developing a powerful service brand 2) Bossard Asia Pacific : Can It Make Its CRM strategy Work 3) Customer asset management at DHL in asia 4) Customer service at Singapore Airlines 5) Lessons in customer service from Wal-Mart 6) Mumbai