Loading...
Building quality service: With competency- based human resource management /
| Main Author: | |
|---|---|
| Format: | Printed Book |
| Language: | English |
| Published: |
Mumbai:
Jaico,
2005.
|
| Subjects: |
Table of Contents:
- 1. Quality service dimensions 2. Quality service management 3. Communication in the service interaction 4. Human resourcen planning 5. Recruitment 6. Selection 7. Induction 8. Staff training one to one job instruction 9. Staff training further developmen