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| LEADER |
00873nam a2200181Ia 4500 |
| 008 |
150624b xxu||||| |||| 00| 0 eng d |
| 020 |
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|a 8179922405
|
| 020 |
|
|
|a 8179922405
|
| 082 |
|
|
|a 658.3
|
| 100 |
|
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|a Wagen, Lynn Van Der
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| 245 |
|
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|a Building quality service:
|b With competency- based human resource management /
|c Lynn Van Der Wagen
|
| 260 |
|
|
|a Mumbai:
|b Jaico,
|c 2005.
|
| 300 |
|
|
|a 208 p.
|
| 505 |
|
|
|a 1. Quality service dimensions 2. Quality service management 3. Communication in the service interaction 4. Human resourcen planning 5. Recruitment 6. Selection 7. Induction 8. Staff training one to one job instruction 9. Staff training further developmen
|
| 650 |
|
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|x Personal management.
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 55629
|d 55629
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_300000000000000_WAG_B
|7 0
|9 55607
|a UL
|b UL
|c ST1
|d 2012-10-27
|l 1
|o 658.3 WAG/B
|p 80059
|r 2014-11-28
|s 2014-09-25
|w 2012-10-27
|y BK
|