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Methods for measuring quality of libraries /
| Hlavní autor: | |
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| Další autoři: | |
| Médium: | Printed Book |
| Jazyk: | English |
| Vydáno: |
New Delhi:
Ess Ess,
2005.
|
Obsah:
- 1. Marketing of library and information products and services 2. Quality concepts in libraries 3. Total quality management 4. Quality standards and libraries 5. Service quality 6. Library evaluation and performance measurement 7. Methods for collection o