Carregant...
Methods for measuring quality of libraries /
| Autor principal: | |
|---|---|
| Altres autors: | |
| Format: | Printed Book |
| Idioma: | English |
| Publicat: |
New Delhi:
Ess Ess,
2005.
|
Taula de continguts:
- 1. Marketing of library and information products and services 2. Quality concepts in libraries 3. Total quality management 4. Quality standards and libraries 5. Service quality 6. Library evaluation and performance measurement 7. Methods for collection o