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Methods for measuring quality of libraries /

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Bibliographic Details
Main Author:	Bavakkutty, M
Other Authors:	Abdul Majeed, K C
Format:	Printed Book
Language:	English
Published:	New Delhi: Ess Ess, 2005.

Table of Contents:

1. Marketing of library and information products and services 2. Quality concepts in libraries 3. Total quality management 4. Quality standards and libraries 5. Service quality 6. Library evaluation and performance measurement 7. Methods for collection o