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Total quality management /
| 主要作者: | |
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| 其他作者: | |
| 格式: | Printed Book |
| 语言: | English |
| 出版: |
New Delhi:
Prentice- Hall of India,
2004.
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书本目录:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem