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Total quality management /
| Autor principal: | |
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| Outros Autores: | |
| Formato: | Printed Book |
| Idioma: | English |
| Publicado em: |
New Delhi:
Prentice- Hall of India,
2004.
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Sumário:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem