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Total quality management /
| 第一著者: | |
|---|---|
| その他の著者: | |
| フォーマット: | Printed Book |
| 言語: | English |
| 出版事項: |
New Delhi:
Prentice- Hall of India,
2004.
|
目次:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem