Cargando...
Total quality management /
| Autor principal: | |
|---|---|
| Otros Autores: | |
| Formato: | Printed Book |
| Lenguaje: | English |
| Publicado: |
New Delhi:
Prentice- Hall of India,
2004.
|
Tabla de Contenidos:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem