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Total quality management /
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Printed Book |
| Language: | English |
| Published: |
New Delhi:
Prentice- Hall of India,
2004.
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Table of Contents:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem