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Total quality management /
| Prif Awdur: | |
|---|---|
| Awduron Eraill: | |
| Fformat: | Printed Book |
| Iaith: | English |
| Cyhoeddwyd: |
New Delhi:
Prentice- Hall of India,
2004.
|
Tabl Cynhwysion:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem