Načítá se...
Total quality management /
| Hlavní autor: | |
|---|---|
| Další autoři: | |
| Médium: | Printed Book |
| Jazyk: | English |
| Vydáno: |
New Delhi:
Prentice- Hall of India,
2004.
|
Obsah:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem