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Total quality management /
| Autor principal: | |
|---|---|
| Altres autors: | |
| Format: | Printed Book |
| Idioma: | English |
| Publicat: |
New Delhi:
Prentice- Hall of India,
2004.
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Taula de continguts:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem