APA Edition Citation

Roberts-Phelps, G. (2003). Customer relationship management: How to turn a good business into a great one ! Viva Books Private Limited.

Chicago Edition Citation

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business into a Great One ! New Delhi: Viva Books Private Limited, 2003.

MLA Edition Citation

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business into a Great One ! Viva Books Private Limited, 2003.