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| LEADER |
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| 020 |
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|a 007048631X
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| 082 |
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|a 658.812
|b AND/C
|
| 100 |
|
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|a Anderson, Kristin
|
| 245 |
|
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|a Customer relationship management /
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| 260 |
|
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|a New Delhi:
|b Tata McGraw-Hill,
|c 2002.
|
| 300 |
|
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|a 164p
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| 505 |
|
|
|a 1. Customer relationship management is not an option 2. Customer service/sales profile 3. Managing your customer service/sales profile 4. Choosing you CRM strategy 5. Managing and sharing customer data 6. Tools for capturing customer information 7.
|
| 700 |
|
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|a Kerr, Carol
|
| 999 |
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|c 53160
|d 53160
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| 952 |
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|0 0
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|6 658_812000000000000_AND_C
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|9 53138
|a UL
|b UL
|c ST1
|d 2012-10-27
|l 0
|o 658.812 AND/C
|p 76274
|r 2012-10-27
|w 2012-10-27
|y BK
|